A new system aimed at improving emergency communications in an increasingly wireless and mobile society has been launched in Livingston Parish.
In a social media video, Livingston Parish Sheriff Jason Ard announced the parish’s implementation of Next Generation 9-1-1, which was described as “a secure Internet-based digital system” that will help first responders respond more effectively to emergency situations.
Through Next Gen 9-1-1, users will be able to call 9-1-1 from a phone and send text messages to the local 9-1-1 center.
Officials said the new system will replace the current analog 9-1-1 infrastructure that has been in place since the 1960s.
“They (dispatchers) often don’t see each other, but they are vitally important to our team and to your and your family’s safety,” Ard said. “These men and women will be among the first in the country to serve and protect with the newest technology available, known as Next Generation 9-1-1.”
Sheriff’s Office Capt. Jack Varndo called Next Gen 9-1-1 “an ever-adapting system” that is designed to be more reliable, resilient, mobile and secure. He also said the system is less susceptible to grid outages and can better withstand natural disasters.
He then recalled the situation of the parish itself during the historic flood of August 2016 when the 9-1-1 center took on water and had to be temporarily relocated.
“We had to pull the plug and set up shop somewhere else,” Varnado said. “We were successful, but it took time. And in our business, time is of the essence.”
Locally, emergency dispatchers serve the Livingston Parish Sheriff’s Office, 11 fire departments and nine police departments. Ard said the parish communications district has invested the funding “to build a true Next Gen 9-1-1 system,” adding that users can expect to see “faster results” with the new technology.
“The next time you call us for help, expect even faster results with the ability to send text messages,” said Ard. “These improvements will allow all first responders to receive more information so they can serve you more effectively.”
