The Louisiana Department of Public Safety and Corrections, Public Safety Services, Office of Motor Vehicles (“OMV”) responded to a data security incident involving personal information of individuals who applied for and/or were issued a Louisiana driver’s license, identification card, and/or vehicle registration.
This notice explains the incident, the actions taken, and some steps you can take in response.
On May 31, 2023, Progress Software Corporation, which developed and supported the MOVEit managed file transfer platform, notified all customers worldwide, including OMV, of a zero-day vulnerability that an unauthorized party used to access and acquire data without authorization.
Upon learning of the incident, immediate steps were taken to secure the MOVEIt environment used to transfer files. A thorough investigation was conducted and it was determined that there was unauthorized acquisition and access to OMV files in the MOVEIt environment.
Through extensive analysis, OMV determined that the files involved in the incident contained the personal information of individuals who applied for and/or were issued a Louisiana driver’s license, identification card, and/or vehicle registration.
The information varied by person, but included name and one or more of the following: address, date of birth, Social Security number, driver’s license, learner’s permit or identification card number, height, eye color, vehicle registration information, and disability placard information.
OMV is sending email notices to individuals whose information was involved in the incident and for whom OMV was able to locate an email address. In addition, OMV established a free, dedicated call center to answer questions individuals may have and is offering twelve (12) months of free credit monitoring and LifeLock ID theft protection to affected Louisiana residents.
If you believe your information is involved and have any questions about this incident, including how to sign up for free credit monitoring and identity theft protection, review the incident information at notice-substitute. If you have additional questions, please visit or call 866.861.8717.
For individuals whose information was involved in the incident, OMV encourages you to actively monitor the possibility of fraud and identity theft by reviewing your financial statements and credit reports for any unauthorized activity. If you notice any unauthorized activity, immediately contact the relevant financial institution or credit bureau reporting the activity.
To prevent something like this from happening again, additional security measures and security techniques have been implemented to further protect and monitor the MOVEIt environment.
